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  • +1123456789
  • 433-447 San Pedro St, Los Angeles, CA 90013
  • Support@obachan.com



HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address is saved to your Nzeora account. When you check out your order, the default shipping address will be displayed and you have the option to edit it if you need to.


HOW DO I ACTIVATE MY ACCOUNT?

The instructions on how to activate your account will be sent to your email once you have completed and submitted the registration form. If, however, you did not receive such an email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at support@nzeora.com


HOW CAN I TRACK MY ORDERS & PAYMENT?

After you log into your account, the status of your checkout history can be found under “Order History”[substitute as fit]. If orders are via registered postal service, a tracking number [article tracking number] will be given to you after the receipt given from [XYZ Postal Service Limited].


HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After you log into your account, go to your Shopping Cart. This is where you will be able to make a payment or cancel your order(s). 

Note: We cannot give refunds once payment is verified (Remove if not needed).


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Customers who ship their orders within [Name of Shipping Company ( FEDEX, UPS, DHL) Here] should expect to receive their orders within five (5) to (xx) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, please contact us immediately and we will help to confirm the status of your order(s).


WHAT IF I AM NOT HOME?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.


WILL I PAY TAXES FOR INTERNATIONAL SHIPPING?

Deliveries in Europe will have to pay customs taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.


HOW DO YOU SHIP MY ORDERS?

All your orders are sent via [Name of Shipping Company Here].


WHAT PAYMENT METHOD DO YOU ACCEPT?

Our payment method processes only debit or credit card payments from reputable credit card companies such as Visa and Mastercard.


IS YOUR PAYMENT METHOD SECURE?

All payments on Nzeora is secured with industry-standard SSL protocol.  Using SSL helps to encrypt the information so that your card details and all other sensitive data is protected. It, of course, improves payment security.

The SSL is symbolized by a padlock icon in the URL bar, and the web address begins with https.


WHICH CURRENCY WILL I BE CHARGED IN?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR. 

If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR. Your bank will apply the corresponding conversation rate of the currency you choose.


WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Ordering is on a ‘first-come-first-served’ basis. To ensure that you get your desired package on time, we recommend that you make your payment within 60 minutes of checking out.


WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

If your package arrives damaged, we take such matters very seriously and we will look into individual cases thoroughly. Any package that falls under this category should not be thrown away before taking photo proof and emailing the photo of the affected order and your D.O (Delivery Order) to us at support@nzeora.com (if applicable).


We regret to inform you that no refunds will be given for orders that fall under the below categories.


1. In the event of the damaged package is received, we will require photo proof of the affected package and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to either replace it or refund, subject to availability. In light of this, any package that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at support@nzeora.com 


2. In the event of lost mail, we will try to locate the delivery team in [FEDEX, UPS, DHL, etc] and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.